The Client

Orthopedic Solutions bring products and services to orthopedic practices through the delivery of durable medical equipment, medical and surgical supplies, therapeutic products and pharmaceuticals. They recommend that every orthopedic practice invest in a reliable tracking system to help practices effectively monitor and maintain inventory and assets.

The Challenge

“Items must be stored and managed within the medical office, so of course there’s a desire to not lose items,” said Matt Fitterer, Account Executive at Orthopedic Solutions. “It was as if my clients' items kept walking away, they couldn’t find them, and they had no way of knowing who had used them last.”

Medical equipment, medications and surgical supplies had to be manually entered into a database; doing so required time and more often resulted in error due to miscalculation. Orthopedic Solutions recommends Wasp to its clients as a reliable software tracking solution for clients who wish to virtually eliminate manual data entry errors and significantly reduce time spent inputting information.

"My clients had a hard time tracking inventory. Manual tracking was slow and increased the amount of errors in data, on top of that, inventory was misplaced or lost - we had a huge inventory shrinkage issue," said Fitterer.

The Solution

After personally testing a Wasp barcode scanner, Fitterer began recommending it to his clients because of its durability and its capabilities for reading poorly printed and damaged barcodes.

Many times barcodes are added to items only because the FDA demands it, and there isn't proper care taken with the application, thus creating barcodes that are hard to read and scan. Based on years of real life experience, Fitterer believes that applying Wasp's scanner to the tracking process will save his clients valuable time and money.

The Result

After implementing Wasp's scanner, Fitterer's clients reported a 90% decrease in inventory shrink. Furthermore, clients reported improved employee performance as a result of having a better tool to work with.

Besides competitive cost, ease-of-use and swift implementation, Fitterer believes the true selling point is client satisfaction. “When recommending Wasp’s products to my clients, obviously they are happy with the affordability and easy implementation, but what really gets them are the numerous reports of other customers who are also happy with Wasp,” said Fitterer. Additionally, Fitterer's clients were satisfied with the ease of use and implementation, as well as the immediate return on investment.