Wasp Barcode Technologies: The Barcode Solution People

Field Service Technologies


Vance Blakely, President/CEO of Softechnologies What are some of the challenges people traditionally face in field service applications?
  • Idle resources and ineffective scheduling leading to lost revenue opportunities and increasing volume of work orders.
  • High fuel costs and excessive windshield time resulting in wasted time on the road and unrecoverable expenses.
  • Dispatching the wrong resources that prolong or create incomplete service and lower profits.
  • Limited visibility into customers, assets, and resources which compromise service levels and increase safety and regulatory compliance risk.
  • Missed SLA (service level agreement) response times that result in financial penalties and competitive pressure.
  • Excessive billing cycle duration that extends AR days outstanding and increase risk for customer billing disputes.
If this sounds like your company, you need an appropriate solution fast. How is your competition dealing with these non-industry specific challenges? Solutions:
  • Improved resource utilization > handle more work orders with fewer resources
  • Real-time scheduling
  • Dispatch the right resources at the right time > decreased customer downtime
  • Complete real-time visibility into the field > better decision making
  • Accurate, contextual, location-based data > improved responsiveness, shorter service and loyal customers
  • Real-time computer data and field payment collection > shorter biling cycle and fewer customer billing disputes
The FireKing Automation Project Barb Bierman, VP of IT at FireKing Security Group As a business to business organization, FireKing dealt with the same issues Softechnologies provides solutions for. Their partnership with System ID and Softechnologies has helped FireKing solve the problems they had by:
  • Eliminating dual data entry
  • Tracking inventory
  • Automating the time keeping process
  • Taking payments in the field
  • Reducing safety issues - they wanted to make sure their techs weren't speeding and safety inspections were up to date.
  • Streamlining the communication between the field team and the internal dispatchers
  • Providing a history of the field service automation process
Softechnologies has devised a solution to fit all of FireKing's needs. Even with 67 techs in the field, they’ve already seen an immediate improvement in billing, which is key to any company’s bottom line. They are expecting a full ROI within 12 months. What is FASTech? Gary Hurst of Softechnologies It is a complete field service automation solution in one unique bundle that includes service management software within an industrial-grade smartphone. Complete with wireless broadband data service and one-stop service and support, its everything you need out in the field. The Fine Print
  • Service Management Software by Softechnologies
  • Back office appointment booking, resource scheduling and dispatch,  mobile workforce job status and data capture, technician tracking and location monitoring.
  • Industrial-Grade Smartphone by Honeywell
  • Wireless Broadband Data Service by T-Mobile
Standard Bundle - $99/month
  • Express Service (appointment booking, scheduling, and dispatch)
  • Mobile service (job entry and data capture)
  • Mobile Tracking (see where your workers are in the field)
  • Honeywell Dolphin 600 Rugged Smartphone
  • T-Mobile Broadband wireless data (200 Mb monthly)
  • Online Technical support (provided by SystemID)
  • 3-Day Device Repair Service
  • Daily Backup service
  • Data Import self-service
Value Bundle – $149/month
  • Standard bundle options plus...
  • Turn-by-turn navigation
  • Field inventory and stock management
  • Unlimited broadband data usage
  • Telephone tech support
  • 24 device repair service
  • Real-time data recovery
  • QuickBooks integration
  • Annual Data import
Premium Bundle - $189/month
  • Value bundle options plus...
  • Field payment processing
  • Upgraded mobile device with card swipe and printer support
  • Interactive technical support
  • Overnight device Replacement
  • Discounted Supplies
  • Customer Integration
  • Unlimited data import service.
The launch date for all three bundles will be available in the first quarter of 2012. You can join the early adopter program by contacting SystemID.